Refund policy

At Bawa Medical, all sales are final. We do not accept returns, exchanges, or cancellations under any circumstances once an order has been placed. Please review your order carefully before completing your purchase.

Damages and Issues

We take great care in packaging and shipping your items. However, if your order arrives damaged, defective, or incorrect, please contact us immediately at info@bawamedical.com with your order number and photos of the issue. We will evaluate the situation and work with you to find an appropriate resolution.

Non-Returnable Items

Due to the nature of our products, we cannot accept returns on any items, including but not limited to:

• Personal care items and medical products

• Custom or personalized items

• Sale or discounted items

• Gift cards

This policy helps us maintain the highest standards of hygiene and safety for our customers.

European Union Cooling-Off Period

If your order is being shipped to the European Union, you are entitled to a 14-day cooling-off period during which you may cancel your order for any reason. To exercise this right, you must contact us within 14 days of receiving your order. Please note: items must remain unopened, unused, in their original packaging, and in resalable condition. All cancellations must be approved by our team via info@bawamedical.com.